Store Policy
Shop rules
§1
General provisions
1. The online store http://www.wemadeit.pl/sklep ] conducts retail sales via the Internet, on the basis of these Regulations
2. The owner of the Store is:
Tomasz Białek
34-382 Brzuśnik 150a
NIP: 6412254262
Regon: 380381708
A company entered in the register of the Central Register and Information on Economic Activity kept by the Minister of Economy .
tel. 530 891 019
e-mail: biuro@wemadeit.pl
3. The Regulations are an integral part of the sales contract concluded with the Customer.
4. The condition for concluding the sales contract is the acceptance of the Regulations by the Customer.
5. The prices given in the Store are gross prices (including VAT).
6. The goods available in the Store are free from physical and legal defects.
§2
Orders
1. Procedure for concluding the contract / order fulfillment
2. The store accepts orders via the website www.wemadeit.pl and the e-mail address biuro@wemadeit.pl.
3. Orders can be placed 24 hours a day, 7 days a week.
4. Placing an order should be understood as choosing the type, number of products, colors from the website www.wemadeit.pl, and then sending information along with contact details to the e-mail address or via the purchase form.
5. An element of the ordering procedure is to read and accept these Regulations.
6. Placing an order by the Customer constitutes an offer to conclude a contract for the sale of products being the subject of the order within the meaning of Art. 66 § 1 of the Civil Code.
7. The person placing the order is obliged to fill in the data required for the contract in full and in accordance with the facts, and in particular to provide the name and address. Providing incomplete, false or incorrect data may make it difficult or even impossible to complete the order. Please provide a valid telephone number, which will facilitate contact in the event of any problems with the implementation of the order.
8. After the Customer submits a correctly completed order, he will receive a response from the online store confirming the acceptance of the order. Confirmation of the order is a declaration of acceptance of the offer and the sales contract is concluded at this time.
9. The order fulfillment time is from 7 to 21 business days, counting from the day the payment for the order is credited. In exceptional cases, the customer will be informed about the extension of the order fulfillment time.
§3
Payment
1. The customer can choose from the following payment methods:
a) transfer to the account - account number: 68 1140 2004 0000 3202 7769 8498 - then the Store reserves the goods in the warehouse and sends them to the address indicated by the Customer after the payment is credited to the bank account indicated for this purpose on the Store's website or in the e-mail to the client,
b) payment in cash upon personal collection
2. Shipment prices are specified in the delivery price list.
3. The condition for the release of the goods is payment for the goods and shipment.
§4
Shipment of goods
1. The store carries out orders in Poland. It is possible to ship the equipment outside Poland after prior e-mail agreement with the store service, terms and costs of shipping.
2. The ordered goods are sent by the Store via shipping companies (eg Poczta Polska or a courier company).
Returns, complaints
§6
Complaints
1. The basis for accepting the complaint is the Customers proof of purchase of the goods (VAT invoice).
2. In the event of non-compliance of the goods with the contract, the Customer should send the defective goods back to the Store together with a description of the non-compliance.
3. The Store will respond to the Customers complaint within 14 working days from the moment of returning the goods together with a description of the non-compliance. If the verification of non-compliance requires consulting an expert or a representative of the manufacturer of the goods, the deadline for responding to the Store shall be extended by the time the Store receives such an opinion.
4. When the implementation of a justified complaint involves sending a new product to the Customer or removing non-compliance, the costs of delivery shall be borne by the Store.
5. Individual settings of the Customers computer and monitor causing incorrect or distorted display of information about goods (eg colors) cannot be the basis for a complaint.
§7
The right to withdraw from the contract
1. Pursuant to the Consumer Rights Act of May 30, 2014, the Customer has the right to withdraw from the contract. The right to withdraw from the contract is effective if the Customer submits to the Store, within 14 days of receipt of the goods, a declaration of withdrawal from the contract.
2. The statement may be sent by letter to the Stores address or by e-mail: biuro@wemadeit.pl. In the case of sending the declaration by letter, the date of the declaration is the date of the postmark.
3. In the event of withdrawal from the contract, the Store returns to the Customer all payments received from him, including the costs of delivering the goods (except for additional costs resulting from the method of delivery chosen by you, other than the cheapest standard delivery method offered by us).
4. The refund will be made within 14 days from the date on which the Store was informed about the Customer's decision to withdraw from the contract. Payment may be suspended until the returned goods are received or until proof of their return is provided, whichever occurs first.
5. The returned goods shall be sent by the Customer at his own expense to the Store's address: We made it Tomasz Białek 34-382 Brzuśnik ul. Brzuśnik 150, within 14 days of sending the declaration of withdrawal from the contract.
6. The Customer is not entitled to withdraw from a distance contract in relation to the contracts listed in art. 38 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827), in particular:
a) in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs;
b) in which the subject of the service is an item that deteriorates quickly or has a short shelf life
c) in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the package was opened after delivery
d) in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items.
7. If the Customer has requested the commencement of the provision of services (if such services are provided by the Seller at all) before the deadline for withdrawal from the contract, the Customer shall pay the Seller an amount proportional to the scope of services provided until the Customer informed the Seller about the withdrawal from this contract.
8. The customer should secure the returned goods in such a way as to minimize the risk of damage in transit.
§8
Out-of-court ways of dealing with complaints and redress.
1. If the entrepreneur has not accepted the complaint of the Customer who is a consumer, and the latter does not agree with his decision, he may use the available extrajudicial means of dealing with complaints and redress.
2. In particular, the Customer may apply to the competent provincial inspector of the Trade Inspection with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller in accordance with Art. 36 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2001, No. 4, item 25, as amended). Mediation is voluntary (both parties must agree to it), and any possible settlement of the parties must also be the result of consent between both parties. Effective submission of a request for mediation does not guarantee that mediation will be conducted, let alone its result.
3. The customer also has the option to apply for the resolution of the dispute arising from the concluded sales contract by a permanent consumer arbitration court at the provincial inspector of the Trade Inspection, referred to in Art. 37 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2001, No. 4, item 25, as amended). The rules of organization and operation of permanent consumer courts of arbitration are defined in the Regulation of the Minister of Justice of 25 September 2001 on the rules of organization and operation of permanent consumer courts of arbitration (Journal of Laws 2001, No. 113, item 1214).
4. Detailed information on extrajudicial methods of dealing with complaints and redress is also available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection and Voivodeship Inspectorates of the Trade Inspection.